Privacy Policy

Effective Date: 01/12/2023

This Privacy Policy describes how Second Life Computers LTD ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users ("you" or "your") of our website, products, and services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy.

  1. Information We Collect:

    • Personal Information: When you interact with us, we may collect personal information such as your name, email address, postal address, phone number, and payment information.
    • Usage Information: We may collect information about how you use our website, products, and services, including your IP address, browser type, device information, and access times.
    • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your activities on our website.

  2. How We Use Your Information:

    • Processing Orders: We use your personal information to process orders and deliver products.
    • Marketing: With your consent, we may use your contact information to send you promotional materials, newsletters, and other marketing communications.
    • Improving Services: We use usage information and cookies to analyse trends, administer the website, track users' movements, and gather demographic information to improve our website, products, and services.

  3. Information Sharing:

    • Third-Party Service Providers: We may share your personal information with third-party service providers such as PayPal, Clearpay, and Shopify Payments, who assist us in processing payments and providing services to you.
    • Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.
    • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

  4. Data Retention:

    • We retain your personal information for a period of two years.

  5. Your Rights:

    • Access and Correction: You have the right to access and update your personal information. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to request corrections.
    • Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.
    • Data Deletion: You can request the deletion of your personal information from our systems, subject to applicable legal requirements.

  6. Marketing and Customer Service:

    • We may use your personal information for marketing purposes and to provide customer service.

  7. Children's Privacy:

    • Our website, products, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

  8. Changes to This Privacy Policy:

    • We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will indicate the effective date of the revised Privacy Policy at the top of this page.

  9. Contact Us:

    • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Office 7, Wolverhampton Self-Storage, Bilston Industrial Estate, Oxford St, Bilston WV14 7LF or email us at info@crystal-computers.co.uk.

This Privacy Policy applies solely to information collected by us through our website, products, and services and does not apply to third-party websites, products, or services that may be linked to or from our website. We encourage you to review the privacy policies of those third parties before providing any personal information.